Tricia Cashman

Experienced account management and implementation professional with a demonstrated history of providing exceptional service to both clients and colleagues. Skilled in customer relationship Management, Account Management, Customer Service, project coordination/planning as well as strong Microsoft Word skills.

Proud with optimal experience and understanding on how a SaaS model operates from sales, through implementation and customer service. Consult and offer a multitude of (B2B/B2C) solutions on an national scale, Planning and coordinating task management for implementation, integrations, data communication, with assessing and troubleshooting obstacles.

Contributed toward transition of a Canadian call centre team of 6, grow to 24hr global support centre team of 20+. Training, coaching and reviewing new staff to maintain scripture, follow appropriate protocol and standard for administering ticketing system.

Review assigned project requirement and company profile to compile full understanding of objective. summarize and communicate proposal and action with client for approval before proceeding to and set parameters, scripts and followed necessary protocols based on client needs and platform requirements. Track, document and communicate progression of project completion internally and with external partners.